Copyright & DMCA Policy

1. Scope of This Policy

This policy applies to material stored, displayed, transmitted, or otherwise made available through Heldinside, including customer-submitted photos, videos, voice recordings, text, designs, and Digital Vault content.

The Digital Millennium Copyright Act (“DMCA”) procedure described below is for copyright claims. Trademark, privacy, publicity, counterfeit, patent, and other complaints should follow the separate process in Section 10.

2. Before Submitting a Copyright Notice

Only a copyright owner or a person authorized to act on the owner’s behalf should submit a copyright notice. Before sending a notice, consider whether the disputed use may be authorized by the owner, licensed, in the public domain, or permitted by law, including fair use.

If the complaint concerns a specific Digital Vault or personalized product, provide the exact URL, QR-linked page, order reference if known, and enough information for us to locate the material. Do not attempt to gain unauthorized access to private content.

3. Required Copyright Notice

To submit a copyright infringement notice, send a written communication to the Copyright Contact in Section 11 that includes substantially all of the following:

1. A physical or electronic signature of the copyright owner or a person authorized to act on the owner’s behalf.
2. Identification of the copyrighted work claimed to have been infringed. If the notice covers multiple works at one online location, provide a representative list of those works.
3. Identification of the material claimed to be infringing, or the subject of infringing activity, that should be removed or disabled, together with information reasonably sufficient for Heldinside to locate it.
4. Your name, mailing address, telephone number, and email address.
5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner’s behalf.

Incomplete notices may delay our ability to identify or respond to the material.

4. What Happens After a Notice

We may review the notice for substantial compliance, request clarification, and take action appropriate to the circumstances. This may include removing or disabling access to material, pausing related services or fulfillment, preserving relevant records, and notifying the user who submitted the material.

Removal in response to a notice is not a final determination that infringement occurred. Courts—not Heldinside—ultimately determine disputed copyright ownership, defenses, and infringement.

5. Counter-Notification Procedure

If your material was removed or disabled because of a copyright notice and you believe the action resulted from mistake or misidentification, you may send a written counter-notification to the Copyright Contact. It must include substantially all of the following:

1. Your physical or electronic signature.
2. Identification of the material removed or disabled and the location where it appeared before removal or disabling.
3. A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled because of mistake or misidentification.
4. Your name, mailing address, telephone number, and email address.
5. A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located or, if your address is outside the United States, for any judicial district in which the service provider may be found.
6. A statement that you will accept service of process from the person who submitted the original copyright notice or that person’s agent.

6. Restoration After a Counter-Notification

When we receive a substantially compliant counter-notification, we may forward a copy to the person who submitted the original notice and inform that person that the material may be restored.

Where the statutory counter-notification procedure applies, we will restore the material or cease disabling access not less than 10 and not more than 14 business days after receiving the counter-notification, unless our Copyright Contact first receives notice that the original claimant has filed a court action seeking to restrain the user from the allegedly infringing activity.

7. Repeat Infringer Policy

Heldinside maintains a policy of terminating or restricting, in appropriate circumstances, users or account holders who are repeat copyright infringers. Depending on the facts, actions may include warnings, content removal, Digital Vault suspension, upload restrictions, order cancellation where fulfillment has not been completed, or account termination.

We may also act on a single serious violation when reasonably appropriate. We consider valid notices, counter-notifications, court decisions, retractions, mistakes, and other relevant information rather than applying an automatic numerical rule in every case.

8. Misrepresentations

Under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that material or activity is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys’ fees.

Do not submit fraudulent, abusive, retaliatory, or knowingly inaccurate notices or counter-notifications.

9. Information Sharing and Privacy

Copyright notices and counter-notifications are legal communications. We may share a notice, counter-notification, and included contact information with the affected user, original claimant, service providers, legal advisers, courts, authorities, or others as reasonably necessary to process the claim, comply with law, or protect rights.

If you do not want your personal contact information shared, consider asking an authorized representative to submit the communication on your behalf. Other handling of personal information is described in our Privacy Policy.

10. Trademark and Other Intellectual Property Complaints

The DMCA process is specific to copyright. For a trademark, counterfeit, right-of-publicity, privacy, patent, or other intellectual property complaint, email the Copyright Contact and clearly identify:

• the right you claim and its owner;
• any applicable registration number and jurisdiction;
• the specific material, product, or URL at issue;
• why you believe the use violates your rights;
• your complete contact information; and
• a physical or electronic signature from the rights holder or authorized representative.

We may request additional information before acting. Using this process does not convert a non-copyright complaint into a DMCA notice.

11. Copyright Contact

Send copyright notices, counter-notifications, and other intellectual property complaints to:

Please use the subject line “Copyright Notice” or “Copyright Counter-Notification,” as applicable. Email is preferred for faster routing, but all required information must be included.

12. Good-Faith Administration and Policy Updates

Heldinside may update this policy prospectively to reflect changes in its services, contact information, procedures, or applicable law. We may reject or disregard submissions that are not genuine intellectual property complaints, are abusive, or do not provide enough information for a reasonable review.

Nothing in this policy is legal advice, an admission of liability, or a waiver of any right, defense, limitation, or remedy available to Heldinside, a rights holder, or a user under applicable law.